Contact Unlock Terms

These Contact Unlock Terms apply whenever you purchase, receive, view or use owner contact details through DRVN. They operate with the Marketplace Terms, Privacy Policy, Refund Policy and Acceptable Use Policy.

The product is account-based digital access to the owner's approved phone number, email, social account or other contact method associated with the selected listing at the time of delivery.

The exact contact methods available can vary by owner.

• No reservation or hold on the vehicle.
• No guarantee the owner is available.
• No guarantee the owner will respond or accept the enquiry.
• No Owner Service, transport, appearance, display or photoshoot.
• No Owner Service price, deposit or insurance.
• No endorsement or guarantee of the owner or vehicle.

You must use your own accurate account and be at least 18 years old. A parent or guardian should make and manage any purchase connected with a minor or school formal.

The applicable one-time unlock price is displayed before checkout. You authorise Shopify and the selected payment provider to process the displayed amount and applicable taxes.

An unlock applies only to the listing purchased unless a separate pass or bundle expressly states otherwise.

Delivery generally occurs when payment is confirmed and the owner details become available in the purchasing account and listing interface. You should keep access to the email used for the Shopify customer account.

If delivery does not occur, follow the technical issue process below rather than purchasing repeatedly.

You may use the unlocked details only to make a genuine, relevant enquiry about the listed vehicle and the services the owner has indicated they may consider.

Communicate respectfully, identify yourself accurately and provide enough event information for the owner to assess the enquiry.

• Do not publish, resell, share or transfer unlocked contact details.
• Do not scrape or build a contact database.
• Do not send spam, unrelated marketing or repeated unwanted messages.
• Do not harass, threaten, deceive, impersonate or discriminate.
• Do not contact an owner to solicit unrelated products or services.
• Do not use details for surveillance, stalking, doxxing or unlawful purposes.

DRVN requires owners to keep details current, but contact information can change, contain errors or become temporarily unavailable. A material failure can be investigated under the Refund Policy.

An owner remains free to decline, ignore or negotiate an enquiry. Owner response, availability, price and willingness to proceed are outside the Contact Unlock product and are not guaranteed.

Any later agreement is directly between you and the owner. Confirm price, service, date, location, travel, deposits, cancellations, licensing, insurance, safety and all other material terms before paying the owner.

DRVN does not collect the later Owner Service payment under the current directory model.

Subject to assessment and applicable law, a remedy may be available where:

• the unlock was charged more than once for the same account and listing;
• a verified technical failure prevented delivery;
• the delivered contact information is materially invalid and no reasonable contact method works;
• the wrong listing was delivered because of a DRVN system error; or
• a remedy is required under Australian Consumer Law.

A refund is not ordinarily provided merely because the owner does not respond, is unavailable, declines the enquiry, quotes more than expected, cannot provide the requested service, has already booked the date, or because you change your mind after access is delivered.

This does not limit non-excludable consumer rights.

Contact support@drvnmarketplace.com.au with the order number, listing URL, account email, screenshots and details of reasonable contact attempts. Report problems promptly so records can be investigated. A requested reporting timeframe does not remove statutory rights.

Unlocked details are personal information disclosed for a limited marketplace purpose. Store them securely, do not disclose them to others and delete them when no longer reasonably required for the enquiry or a genuine record-keeping purpose.

DRVN may suspend account access, restrict future unlocks, preserve evidence or report conduct where unlocked details are misused, shared, scraped, used for spam or connected with harassment, fraud or safety risk.

Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded. Any stated refund limitation applies only to the extent permitted by law.

Contact DRVN for issues with payment, technical delivery or the accuracy of delivered contact data. Disputes about the later Owner Service should first be raised directly with the owner, unless there is a safety, fraud or platform-policy concern that DRVN should investigate.

These Terms are governed by the laws of Queensland, Australia, without removing mandatory consumer rights that apply elsewhere.